This web site and the related web sites contained herein (collectively, the "Site") make available information on hotels, resorts, and other transient stay facilities (each a "Property") owned, managed or franchised by D'coconut Lagoon, and other travel-related or consumer goods and services. This Site, and the services of each of its modules, are offered exclusively by D'coconut Lagoon and/or its various third party providers and distributors. The offer of such goods and/or services is conditioned on the user's ("User('s)" or "You(r)") acceptance of the terms and conditions and notices set forth herein and on other pages of the Site (collectively the "Terms").
By accessing, using, viewing, transmitting, caching or storing this site or any of it's services, functions or contents, you shall be deemed to have agreed to each and all the terms, conditions, an notices in this site's "Agreement" without modification. If you do not agree, please cease use of the site and leave the site immediately.
The services of this Site are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using this Site, You represent that You are of sufficient legal age to use this Site and to create binding legal obligations for any liability You may incur as a result of the use of this Site. You also warrant that You are legally authorized to make the travel reservations and/or purchases for either Yourself or for another person for whom You are authorized to act.
You may only use this Site to make legitimate reservations or purchases and shall not use this Site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.
This Site is to be used by You for Your personal use only. Commercial uses of this Site are strictly prohibited unless prior written consent from D'coconut Lagoon has been granted. You agree that You will not use this Site for chain letters, junk mail, "spamming", solicitations (commercial or non-commercial) or bulk communications of any kind including but not limited to distribution lists to any person who has not given specific permission to be included in such a list. In addition, You agree not to create a hypertext link from any web site controlled by You or otherwise, to this Site without the express written permission of D'coconut Lagoon. You agree not to pretend to be any other person or a representative of any entity, whether actual or fictitious, including an employee or agent of D'coconut Lagoon or any third party that provides services related to this Site.
This Site is to be used by You for Your personal use only. Commercial uses of this Site are strictly prohibited unless prior written consent from D'coconut Lagoon has been granted. You agree that You will not use this Site for chain letters, junk mail, "spamming", solicitations (commercial or non-commercial) or bulk communications of any kind including but not limited to distribution lists to any person who has not given specific permission to be included in such a list. In addition, You agree not to create a hypertext link from any web site controlled by You or otherwise, to this Site without the express written permission of D'coconut Lagoon. You agree not to pretend to be any other person or a representative of any entity, whether actual or fictitious, including an employee or agent of D'coconut Lagoon or any third party that provides services related to this Site.
"Chat Area" means any chat area, forum, message board, or similar service offered in conjunction with this Site. If You participate in a Chat Area, You agree that, in addition to complying with the Terms, You will not: defame, abuse, harass, threaten, or make any discriminatory statements about others; advocate illegal activity; use indecent, obscene or discourteous language or images; or provide content that is not related to the designated topic or theme of the Chat Area. You shall remain solely responsible and liable for Your use of the Chat Area. D'coconut Lagoon reserves the right to remove or edit content from any Forum at any time and for any reason, however, D'coconut Lagoon has no duty to do so, and is not responsible for the content or accuracy of any information in a Chat Area.
You agree that You will not use any robot, spider, other automatic device or manual process to monitor or copy the Site or any contents or information contained therein, unless You obtain D'coconut Lagoon prior express written consent. You agree that You will not through any means interfere or attempt to interfere with the proper functioning of the Site. You agree that You will not provide to D'coconut Lagoon and/or to this Site: (i) any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information; and (ii) any content that may create liability for D'coconut Lagoon or cause D'coconut Lagoon to lose (in whole or in part) the services of our suppliers.
BACK TO TOPIn addition to these Terms, You agree to the terms, conditions, and notices specified at the following links, which are hereby incorporated into this Agreement:
The trademarks, logos and service marks and trade dress displayed on this Site (collectively, the "Trademarks") are registered and common law Trademarks of D'coconut Resorts, its affiliates and various third parties. D'coconut Lagoon® and D'coconut Resorts® logos and product and service names are trademarks of D'coconut Resorts. Any reproduction or use of any of the contents of this Site without the express written consent of D'coconut Resorts is prohibited. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks without the written permission of D'coconut Resorts or such other party that may own the Trademarks.
BACK TO TOPThis Site, including each of its modules, is the copyrighted property of D'coconut Lagoon and/or its various third party providers and distributors. This Site and the content provided on this Site may not be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed without the written permission of D'coconut Lagoon, except that You may download, display and print one copy of the materials presented on this Site on a single computer for Your personal, non-commercial use only. Unauthorised use of this Site and/or the materials contained on this Site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is strictly prohibited.
By submitting any ideas, comments, suggestions or other information: to a Chat Room; or to D'coconut Lagoon related to improvements to the Site and/or services related to the Site; (collectively, the "Feedback"), You agree that such Feedback shall be deemed, and shall remain, D'coconut Lagoon's property. None of the Feedback shall be subject to any obligation of confidentiality on D'coconut Lagoon's part and D'coconut Lagoon shall not be liable for any use or disclosure of any Feedback. D'coconut Lagoon shall own all rights related to the Feedback (including without limitation intellectual property rights and moral rights) and shall be entitled to use of the Feedback without restriction for any purpose whatsoever, commercial or otherwise, without compensation to You.
You also warrant that the holder of any rights, including moral rights in such content, has completely and effectively waived all such rights and validly and irrevocably granted to You the right to provide the proprietary rights to D'coconut Lagoon stated above.
When You reserve or purchase travel services through this Site, information that You have provided us about You is provided to the airline, car rental agency, hotel, travel package vendor or other involved third parties to fulfil Your travel arrangements.
This Site contains links to other web sites that may collect personally identifiable information about You. When You click on one of these links, You are entering another web site for which this Site has no responsibility. We encourage You to read the privacy policies of all such sites, as their policies may be materially different from D'coconut Lagoon's Online Privacy Statement.
In addition to the circumstances described above, D'coconut Lagoon may disclose information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of D'coconut Lagoon when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
You agree that D'coconut Lagoon has no obligation to, but may monitor and review information You transmit over the Site. You agree that D'coconut Lagoon may censor, edit, remove or prohibit the transmission or receipt of any information that D'coconut Lagoon deems inappropriate or in violation of these Terms, and use any such information as necessary to provide the Site and/or to protect the rights or properties of D'coconut Lagoon. You agree that D'coconut Lagoon may also monitor and review stored information without restriction. You hereby acknowledge and consent to such monitoring and reviewing.
This Site includes links to other web sites. D'coconut Lagoon provides such links solely as a convenience to You and for informational purposes only. D'coconut Lagoon has not reviewed all of the information on these other web sites. The inclusion of these links in no way indicates D'coconut Lagoon endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such web sites. Neither D'coconut Lagoon, nor any other providers of products or services related to this Site, shall be responsible for the content of any other web sites and make no representation or warranty regarding any other web sites or the contents or materials on such web sites. If You decide to access other web sites, You do so at Your own risk. Other web sites may include links to the Site. The inclusion of such links does not indicate the other web site’s endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from the Site.
Product descriptions posted on our product pages are the representations of our suppliers. The Site may contain technical inaccuracies or typographical errors or omissions. D'coconut Lagoon is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice. D'coconut Lagoon reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described in such information, at any time without notice.
D'coconut Lagoon and any other providers of products or services related to this Site are not responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected, transmissions, messages or entries, or the security of any such communications. Further, D'coconut Lagoon and any other providers of products or services related to this Site are not responsible for incorrect or inaccurate entry information, whether caused by User(s) or by any of the equipment or programming associated with the Site, or by any technical or human error that may occur in the processing of any information related to the Site. D'coconut Lagoon and any other providers of products or services related to this Site may cancel or modify reservations where it appears that a User has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
You agree that neither D'coconut Lagoon nor any other providers of products or services related to this Site are responsible for any damages that may arise as a result of any travel or hotel arrangements or other orders You request or make on this Site which are not processed or accepted for any reason.
You agree that neither D'coconut Lagoon nor any other providers of products or services related to this site are responsible or liable in any way for injury, loss or damage to your computer, or interception or use of credit card information or other personally identifiable information, related to our resulting from use of the site or any sites linked or associated with this site.
D'coconut Lagoon makes no warranty or representation regarding of confidentiality of any communications or information transmitted on this site or any web site linked to this site You agree that neither D'coconut Lagoon, nor any other providers of products or services related to this site are responsible for the confidentiality of any information (including without limitation credit card information, personally identifiable information, email address, phone number, etc.) and neither D'coconut Lagoon, nor any other providers of products or services related to this site, are responsible for any damages that may arise from disclosure of such information.
Travel to certain destinations may involve greater risk than others. D'coconut Lagoon urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the Malaysian Government prior to booking travel to international destinations.
D'coconut Lagoon does not represent or warrant that travel to, or accommodations in destinations where services are offered via this site are advisable or without risk, and is not liable for damages or losses that may result from travel to, or staying in, such destinations.
In order to offer the services related to this Site, and fulfil reservations or orders users place on this Site, D'coconut Lagoon may use third party suppliers. You acknowledge and agree that, the carriers, hotels and other suppliers providing travel or other services for D'coconut Lagoon may be independent contractors, and not agents or employees of D'coconut Lagoon. Your credit card statements for products or services purchased on this Site may refer to such third-party suppliers or their respective fulfilment vendors, rather than to D'coconut Lagoon or the Property at which you may have booked a reservation.
You agree to the terms and conditions of purchase imposed by D'coconut Lagoon , each Property, and other suppliers of other travel services (air, land, or sea), which may include, but are not limited to, restrictions against back to back ticketing, hidden city ticketing and round trip for one-way ticketing. You also agree to pay all amounts, duties, taxes, and related charges arising out of Your use of this Site and of the services provided herein when due, including additional taxes and fees that may not be included in the quoted fare. You agree to comply with all rules regarding the availability of fares, products or services, including penalty fees arising from the failure of the User to comply with said rules. You understand that any violation of any supplier's conditions of purchase may result: in cancellation of Your reservation(s) or purchase(s); in Your being denied access to any flight(s), hotel(s), automobile(s), activities, or service; in Your forfeiting any monies paid for such reservation(s) or purchase(s); and in D'coconut Lagoon debiting Your account for any costs D'coconut Lagoon incurs as a result of such violation. You also agree to allow D'coconut Lagoon and each Property, and other suppliers of other travel services to charge the credit card on file for the payment of penalties arising from the Your failure to comply with such rules. Such payment will be collected without additional notice. You agree that You are completely responsible for all charges, fees, duties, taxes, and assessments arising out of Your use of this Site.
You agree that D'coconut Lagoon is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such third party suppliers of for any personal injuries, death, property damage, or other damages ore expenses resulting from the use of such suppliers. D'coconut Lagoon has no liability a will not make refunds for any delay, cancellation, overbooking or other causes beyond D'coconut Lagoon direct control, and D'coconut Lagoon has no responsibility for any additional expenses resulting therefrom.
In addition to the other terms and conditions specified on this Site regarding our Properties, the following general terms and conditions apply to reservations booked on this Site:
Cancellation policies and other information about specific room reservations and properties may vary by Property and by the type of reservation. Individual rate rules, tax information, applicable charges and cancellation policies are displayed in the "Terms & Conditions" section on the room reservation section of the Site.
If you plan to travel with your pet, we recommend that You confirm directly with the Property that they do, indeed, accept pets. D'coconut Lagoon accepts NO RESPONSIBILITY for an individual Property's pet policy.
For international guests, rates confirmed in RM may be converted to local currency by the Property at Your time of stay, based on the exchange rate used by the Property and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the Property’s control and may impact the amount charged to your credit card.
Reservations made by one or more individuals or by an agency on the Site, on behalf of one or more proposed guests, and involving more than nine (9) rooms at the same Property for the same period of stay, must be directly through the Property. If more than nine (9) rooms at the same Property for the same period of stay are booked through any other method, D'coconut Lagoon reserves the right to cancel or impose additional requirements on such reservations.
Requests for specific features such as bedding type or non-smoking rooms are simply that, and while most Properties will strive to honour Your requests, neither D'coconut Lagoon nor the Property guarantee that Your request will be honoured.
Some rates have special requirements such as AAA membership or Senior Citizen proof of age at check-in. Verify that You qualify for the rate that You have booked. Properties are not obligated to honor this rate if You do not qualify.
In its sole discretion, in addition to any other rights or remedies available to D'coconut Lagoon, and without any liability whatsoever to User, D'coconut Lagoon, at any time and without notice, may terminate or restrict User's access to this Site and any related services.
The headings used in these Terms are included by convenience only and will not limit or otherwise effect these Terms.
You may not assign, convey, subcontract or delegate Your rights, duties or obligations hereunder.
Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this Site, and You agree to abide by such other terms and conditions.
These Terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
If D'coconut Lagoon takes any action to enforce this Agreement, D'coconut Lagoon will be entitled to recover from You, and You agree to pay, all reasonable and necessary attorney's fees and any cost of litigation, in addition to any other relief, at law or in equity, to which D'coconut Lagoon may be entitled.
D'coconut Lagoon may at any time modify these Terms, and Your continued use of this Site will be conditioned upon the terms and conditions in force at the time of Your use. Accordingly, You agree to review these Terms periodically, and Your continued access, use and/or posting on this Site shall be deemed Your acceptance of the changed Terms.
YOU AGREE THAT YOU USE THE SITE AT YOUR OWN RISK. THE SITE, AND ANY RELATED INFORMATION, CONTENTS AND/OR MATERIALS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND. D'COCONUT LAGOON HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE; OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to You. This warranty gives You specific legal rights and You may also have other legal rights that vary from state to state.
NO ORAL ADVICE OR WRITTEN CORRESPONDENCE OR INFORMATION PROVIDED BY D'COCONUT LAGOON WILL CREATE A WARRANTY OF ANY KIND, AND YOU SHOULD NOT RELY ON ANY SUCH INFORMATION OR ADVICE.
IN NO EVENT SHALL D'COCONUT LAGOON, ITS AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY LOSS OR INJURY OR ANY DAMAGES, EITHER DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO LOST PROFITS OR LOST SAVINGS) RESULTING FROM OR IN ANY WAY CONNECTED TO:(1) YOUR USE OF THIS SITE; (B) ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO THE USE OF OR INABILITY TO USE ANY COMPONENT OF THIS SITE FOR RESERVATIONS OR TICKETING); OR (C) THE PERFORMANCE OR NON PERFORMANCE BY D'COCONUT LAGOON OR ANY THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE; EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES. THIS LIMITATION OF LIABILITY SHALL APPLY REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY OF RECOVERY.
Some jurisdictions do not allow the exclusion of consequential or incidental damages, so some of the foregoing exclusions may not apply to You. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST D'COCONUT LAGOON, ITS AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF, OR IN ANY WAY CONNECTED TO YOUR USE OF THE SITE AND/OR ANY RELATED PRODUCTS OR SERVICES.
IN THE EVENT D'COCONUT LAGOON IS HELD LIABLE FOR ANY DAMAGES RELATED TO THIS SITE, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE LIMITED TO REIMBURSEMENT OF THE CHARGES FOR SERVICES OR PRODUCTS PAID BY YOU THAT WERE NOT PROVIDED TO YOU.
YOU HEREBY WAIVE ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO THIS SITE BEYOND ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH SUCH CLAIM OR ACTION IS BASED.
You agree to indemnify and hold D'coconut Lagoon and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of Your breach of this agreement or the documents it incorporates by reference, or Your violation of any law or the rights of a third party. D'coconut Lagoon's failure to act with respect to a breach by You or others does not waive its right to act with respect to subsequent or similar breaches.
Any disputes arising out of or related to the Site shall be governed by and construed and enforced in accordance with, the laws of the State of New York applicable to contracts entered into and to be performed entirely within the State of New York. Use of this Site is unauthorised in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation this paragraph. All disputes which cannot be resolved between the parties, and causes of action arising out of or connected with the Site, shall be resolved individually, without resort to any form of class action.
These Terms, together with those incorporated herein or referred to herein (including, without limitation, the D'coconut Lagoon Online Privacy Statement) constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site.
We have provided this Privacy Statement as an explanation of the information we collect, how we use it, how the use of this information can benefit your experience on our web sites and during your relationship with us, with whom and for what purposes we may share the information, and the choices you can make about our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices. We wish to help you make informed decisions, so please take a moment to read the sections below.
D'coconut Lagoon collects information about our guests and visitors to our web sites so that we can provide an experience that is responsive to our guests' and visitors' needs. Information may be collected as part of: (i) fulfilling reservation or information requests, (ii) purchasing products or services, (iii) registering for program membership, (iv) submitting a job application, (v) responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations), (vi) accommodating your personal preferences, (vii) fulfilling requests for services or recommendations we provide you, (viii) working with third party sources, including collecting information available from social networking and other web sites, to better assist us with understanding your interests and to serve you better, (ix) your use of our apps on your electronic devices, (x) updating your contact information including your address (through such services as the National Change of Address Service in the United States), or (xi) facilitating the transmission of forward to a friend email at your request. The types of personally identifiable information (sometimes referred to as “PII”) that we collect may include your name, home, work and e-mail addresses, telephone, mobile telephone, and fax numbers, credit card information, date of birth, gender, and lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfil special requests (e.g., health conditions that require special room accommodations).
D'coconut Lagoon may also collect non-personally identifiable information about you, such as your use of our web sites, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and surveys.
Please note, to better safeguard your information, please do not include any credit card information in your electronic communication unless it is specifically required by us as part of the reservation or transaction fulfilment process on our branded reservation web sites, or our customer contact centers. {Back to top}
D'coconut Lagoon is fully committed to providing you with information about the collection and use of PII furnished by, or collected from, visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it. Some of the primary purposes for collecting your PII are as follows:
You may opt out of marketing emails and D'coconut Lagoon surveys at any time by clicking on the link included in such communications, or by contacting us directly to opt out of direct marketing, telemarketing, emails or surveys. You will always be offered the choice not to submit your PII or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of reservations. {Back to top}
In most cases, the information you provide is added to a local or global database. In the course of processing your information, it may be necessary to transfer your PII to D'coconut Lagoon affiliates, properties within the D'coconut Lagoon system and/or third party service providers located in the United States and throughout the world for the purposes outlined within this Privacy Statement. Unless otherwise precluded or governed by legal requirements and/or process, D'coconut Lagoon subsidiaries, affiliates and property owners that may receive your information are required to abide by substantially similar privacy requirements relating to your PII. As a general practice, D'coconut Lagoon does not sell, rent, or give physical possession of your PII to unaffiliated third parties outside the D'coconut Lagoon system. Situations in which D'coconut Lagoon may disclose your information to others include:
If information is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require third parties to protect your PII and abide by applicable privacy laws and regulations.
As part of our commitment to keep you informed, we may mail, e-mail, telephone, or contact you by other means to notify you of new D'coconut Lagoon products and services, or upcoming D'coconut Lagoon special offers, events, enhancements, or other relevant information that may be of interest to you. You may also receive mailings or other communications from carefully selected third parties. We offer you the option to decline any or all of these D'coconut Lagoon communications by following the directions included in our e-mails or other communications, or by contacting D'coconut Lagoon directly.
We would like to keep all of our guests and visitors informed and equally able to take advantage of the benefits offered by D'coconut Lagoon and its strategic marketing partners. However, if you reside outside of the United States, certain data privacy regulations may require us to obtain your permission before we send you information that you have not requested from us.
In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, D'coconut Lagoon may collect and use PII that you volunteer, or behavioural data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfil transactions and services that you request.
In certain circumstances, we will seek your express permission when we collect information that is regarded under certain data privacy regulations to be sensitive in nature (e.g., information revealing racial or ethnic origin, political opinions, or health conditions).
You may object to D'coconut Lagoon disclosing your PII with third parties except when: (i) service providers have been retained to perform services on behalf of D'coconut Lagoon; (ii) disclosure is required by law; (iii) disclosure concerns national, legal or public interest grounds; (iv) disclosure is necessary to protect the vital interests of the guest; (v) information has been collected from publicly accessible sources; (vi) disclosure concerns the retrospective processing of the information for historical, statistical or enhancement of guest experiences; or (vii) disclosure is authorised by a supervisory authority (such as a Privacy Commissioner, Data Protection Authority, or other similar authority). {Back to top}
To ensure that your PII is accurate and up to date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or e-mail address changes, or you wish to add an additional method for us to communicate with you). You can review and update your PII by contacting our Main Office and requesting an access form. Please note that in an effort to prevent the unauthorised disclosure of your PII, you may be asked to provide proof of identity (or other authentication materials) together with the completed access request form. Access to PII cannot be provided by telephone.
If, upon review, you wish to deactivate your SPG program member profile, or update your PII, we will endeavour to do so in a timely manner. Occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on "back up" systems or within log files due to technical constraints, or financial or legal requirements. Therefore, you should not always expect that all of your PII will be completely removed from our databases in response to your request.
Please refer to the appropriate contact information below to contact us about updating your communication preferences, removal from our marketing lists, or to submit a general question or request.
D'coconut Lagoon recognises the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. All D'coconut Lagoon owned web sites and servers have security measures in place to help protect your PII against accidental, loss, misuse, unlawful or unauthorised access, disclosure, or alteration while under our control.
D'coconut Lagoon and its third party marketing partners may use cookies, invisible pixels, and web beacons to obtain information about you while visiting our web sites. A cookie is a very small text file that is sent to your browser from a web server and stored on your computer's hard drive. D'coconut Lagoon cookies assign your computer with a unique identifier, which in turn, becomes your identification card whenever you return to a D'coconut Lagoon web site.
Cookies are designed to save you time because they help us to provide you with a customised experience without you having to remind us of your preferences each time you return to our web pages. D'coconut Lagoon cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive.
Cookies can also help us provide you with a personalised on-line experience in the following ways:
D'coconut Lagoon cookies are limited to our web sites only, and are not designed to follow you when traveling on the Internet after leaving D'coconut Lagoon owned web sites. We track the usage of our web sites in order to better meet your needs and to help make it easier for you to find information in the future. Please note that in addition to D'coconut Lagoon cookies, various third parties may also place cookies on your computer's hard drive. D'coconut Lagoon is not responsible for the presence or absence of third party cookies, or for the technological capabilities or practices employed by third parties in connection with third party cookies.
If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our web sites and our ability to recognise your browser from one visit to the next.
D'coconut Lagoon also uses invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain PII. D'coconut Lagoon may use this information to improve marketing programs and content.
We also work with vendors and marketing partners to help deliver advertisements and personalised content that we believe will be of interest to you. These vendors and other partners include advertisers, advertising agencies, advertising networks, audience segment providers, data exchanges, analytics providers, and other similar providers.
For example, if you go to a D'coconut Lagoon site to look at one of our properties or to book a hotel room, you may later see an advertisement from us when you visit another web site. We may also engage one of these vendors to deliver our advertisements to consumers whose online behaviours on sites other than the D'coconut Lagoon sites indicate that they may be interested in travel. In other instances, we engage in special arrangements with certain advertisers with which we think our web site visitors would have an interest. We allow these advertisers to deliver co-branded messages (e.g., D'coconut Lagoon and the advertiser) directly to consumers who have visited our web pages. These types of cobranded advertisements may appear on D'coconut Lagoon sites or on third party sites. {Back to top}
In order to anticipate your needs, D'coconut Lagoon provides links to other web sites for your convenience and information. D'coconut Lagoon is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while D'coconut Lagoon will protect your information on D'coconut Lagoon owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites, including web sites owned or controlled by independent franchisees, third party owners of hotel, resort, interval ownership, or residence properties that may use the name of a D'coconut Lagoon brand, or web sites not controlled or authorised by D'coconut Lagoon. Third party web sites that are accessed through links on our web sites have separate privacy and data collection practices, and security measures.
We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any PII. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.
D'coconut Lagoon does not seek to obtain nor does it wish to receive PII directly from minors; however, we cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future D'coconut Lagoon marketing communications.
D'coconut Lagoon may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Statement was last updated. {Back to top}
No.48B, Jalan Mamanda 9, 68000 Ampang, Selangor, Malaysia
Email: sales@dcoconutlagoon.com
Tel: 603-4252 6686 /603-4296 5753
Fax: 603-4252 2689
Office Hours: 10.00 am- 6.00 pm
(Sat, Sun & Public Holiday are closed)
